Privacy policy

Privacy Policy

Last updated: June 2024

This Privacy Policy describes how Wearepavone FZ-LLC (“Pavone”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wearepavone.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will appear on this page with an updated “Last updated” date.

1. Information We Collect

A. Information You Provide Directly

This includes:

  • Contact details: name, email, phone number, billing and shipping addresses
  • Order details: purchased items, payment confirmation, delivery information
  • Account information: username, password
  • Shopping activity: wishlist, cart, viewed items
  • Customer support messages

B. Information Collected Automatically (Cookies & Tracking)

We may collect:

  • Device type and browser information
  • IP address
  • Interaction data (pages viewed, time spent, clicks)
  • Network and connection details

We use cookies, pixels, and similar technologies. For Shopify cookie usage, see: https://www.shopify.com/legal/cookies.

We also use a currency cookie that detects your location (via IP) to show prices in your local currency.

C. Information from Third Parties

We may receive information from:

  • Shopify (store platform)
  • Payment processors
  • Shipping partners
  • Advertising networks
  • Analytics providers
  • Social media integrations

2. How We Use Your Personal Information

Providing & Improving Services

  • Processing payments
  • Fulfilling and tracking orders
  • Managing user accounts
  • Handling returns and exchanges
  • Improving the overall experience

Marketing & Advertising

  • Sending promotional emails or SMS
  • Personalizing content and offers
  • Displaying ads on third-party platforms

Security & Fraud Prevention

We use your information to detect and prevent fraudulent or malicious activity.

Customer Support

We use your information to respond to inquiries and improve our support.

3. Cookies

You can disable cookies in your browser settings, though doing so may limit site functionality. Blocking cookies may not fully prevent third-party tracking.

4. How We Share Personal Information

We may share your information with:

  • Shopify (hosting platform)
  • Payment processors
  • Shipping and fulfillment providers
  • Customer support and analytics services
  • Advertising and marketing partners
  • Affiliates within our corporate group

We may also share information to comply with legal obligations or during business transfers (e.g., mergers or acquisitions).

We do not use sensitive personal information to infer characteristics about you.

5. User-Generated Content

Any public reviews or content you share may be visible to others. We cannot control how others use publicly available information.

6. Third-Party Websites

Our Site may link to external websites. We are not responsible for the privacy practices of these third parties.

7. Children’s Data

We do not knowingly collect personal information from users under 16. If a child has provided personal information, contact us to request deletion.

8. Security & Data Retention

Although we use industry-standard security practices, no system is perfectly secure. We retain data only as long as necessary to:

  • Operate the Site
  • Provide services
  • Comply with legal obligations
  • Resolve disputes

9. Your Rights

Depending on your location, you may have rights such as:

  • Right to access your data
  • Right to delete your data
  • Right to correct inaccurate data
  • Right to data portability
  • Right to opt out of targeted advertising
  • Right to limit use of sensitive data
  • Right to withdraw consent
  • Right to restrict processing
  • Right to appeal a denied request

To exercise these rights, contact us at: hello@wearepavone.com

10. International Transfers

Your information may be transferred or processed outside your country, including the UAE and the United States.

For EU/UK transfers, we use Standard Contractual Clauses or other approved mechanisms.

11. Shopify Advertising Services

We may use Shopify Audiences to personalize advertising. To manage privacy settings, visit:

https://privacy.shopify.com/en

12. Complaints

If you have concerns about our data practices, please contact us. You may also have the right to escalate your complaint to a data protection authority.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Wearepavone FZ-LLC
Email: hello@wearepavone.com
Phone: +971 52 524 1832
Compass Building,
Al Shohada Road,
Al Hamra Industrial Zone-FZ,
United Arab Emirates